Returns portal not accepting my returns?

If you are returning your item after 15 business days of receiving, our Return Portal will not accept the return request. You can learn more about it on our Return Policy page. If you received the item late & eligible for return (returning within 15 business days (AU) & 30 business days (International) of receiving the items) - you might have some difficulty in Returns Portal. In that case, follow the manual return process in How to Return page.