Can I expedite my shipping?
Right now we do not have any priority shipping option. We are offering express & regular for domestic orders & only express option for international orders. More on shipping on your Shipping & Tracking page
Do you process orders on weekends?
Unfortunately, we do not process orders on weekends & public holidays.
How can I change my shipping address?
Contact us as soon as possible - If the item is shipped, you have to get in touch with your shipping provider to change the address. If you can’t find an option send us an email, we will see what we can do to help. Use our Contact Us page to get in touch, also make sure you mail us from your cont...
How much does shipping cost in the US?
For U.S & other International Destination - we ship orders with DHL Express costing $35 AUD ($24 USD). Shipment takes 2-6 business days to reach your destination.
I didn’t receive an order or shipping confirmation?
A shipping confirmation is sent after we book & ship the items with a courier. Please make sure you checked your emails including spam folder for those emails. If you still can’t locate emails - probably your email is misspelt or wrong in your order. Log in to your Her Pony account to check i...
My order didn’t arrive in time for the event? I want a refund.
Firstly, we apologize for the inconvenience - once we ship orders, it’s up to couriers to ensure that shipment reaches you in time. If your shipment is delayed & you want to return the items - please follow the instruction in our How to Return & Return Policy page.
What are your shipping options & charges?
AUSTRALIA: Free express shipping on orders $150+
EXPRESS - AUS POST (3-5 BUSINESS DAYS) - $12.50 AUD
Rural & remote parts of Australia may take longer.
US: Free express shipping on orders $350+
DHL EXPRESS (2-6 BUSINESS DAYS) - $35 AUD (24 USD)
NZ: Free express shipping on orders $350+
What if I am missing an item, or I received the wrong item?
Send us an email with proof at firstname.lastname@example.org - we will sort it out as soon as possible. You can read our Return Policy to learn more about the process.Send us an email with proof at email@example.com - we will sort it out as soon as possible. You can read our Return Policy to learn ...
What shipping option offered in australia?
For Australian customers - Domestic Express (12.50$) option takes 3-5 days, possibly longer for rural areas. Domestic Regular (8$) option takes 5-9 days, possibly longer for rural areas. All orders shipped with Australia Post.
Will I be charged duties and taxes?
All international orders are subject to tax & duty based on each countries policy. We send orders with duties & taxes unpaid, charges applicable in customs. You can learn more about possible tax & duty, tax & duty percentage & threshold in our Duties & Taxes page.