ORDER FAQ'S

• An item is missing from my order!

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• Can I cancel or change my order?

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• Can I exchange my order?

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• Do I have to pay sales tax?

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• Do I need to create an account to place an order?

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• How can I check the status of my order?

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• How can I pay for my order?

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• How do I know you’ve received my order?

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• How long will it take me to get my order?

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• I have received a faulty/incorrect item.

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• I placed an order, but haven't seen any movement from Her Pony. What's going on?

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• I placed an order, but never received a confirmation email! Why?

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• I’ve entered the wrong address!

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• I’ve ordered the wrong size/colour!

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• My order has not arrived yet! Why?

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• Oops! I was so excited to place my order that I forgot to use my discount code.

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• What do I do if my order arrived damaged?

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• Where is my order?

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• Why was my order cancelled?

  This FAQ article is currently disabled.