TRACKING FAQ'S

• How can I track my orders & payment?

  Use the tracking information provided in the shipping confirmation email. Your payment provider will have the transaction in place once payment is processed.

• I received an email/text from the courier saying my order was delivered, but I haven’t received it…

  Check your tracking to see if you missed the delivery then you can find your order in the nearest post office. If that’s not the case try asking your neighbours or housemates to check if anyone else has possibly picked up the parcel, as that's most likely what's happened lovely. If you still can’...

• My tracking says my order hasn’t moved?

  Once we shipped the orders - it’s all in courier hands moving & seeing the order in your destination. There are delays due to holidays & other busy periods. Sometimes due to technical difficulties in the courier company, tracking information is not updated. Get in touch with us using our ...

• Where can I find the tracking information for my order?

  Use the tracking information provided in the shipping confirmation email.